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Millions of RBS customers have cards rejected

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The RBS group lurched from disaster to catastrophe yesterday as a glitch within their computer systems saw millions of valid credit card transactions refused on ‘Cyber Monday’, one of the busiest online shopping days of the year. The nationalised bank’s image is already in tatters after suit was filed against last month against the bank for forcing small businesses into default and stripping their assets. Yesterday’s events also come just 18 months after customers were locked out of their accounts for days following a similar problem and another episode in March. This may prove the final straw for many customers.

Customers of the Royal Bank of Scotland, Natwest and the Ulster bank found their credit and debit cards being automatically rejected both in shops and at cash machines. With ‘Cyber’ or ‘Mega’ Monday following ‘Black Friday’ as a day of frantic bargain shopping, the RBS fiasco left millions of customers unable to snap up time sensitive deals. Retailers are also expected to feel the knock on effect of the banking group’s meltdown in reduced trading figures. None of which of course touches upon the frustration and embarrassment felt by customers as they tries to make essential purchases like food or fuel.

After a slow response to the burgeoning crisis, RBS resorted to Twitter diplomacy this morning

"The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally," the bank tweeted.

"We would like to apologise to our customers. If anyone has been left out of pocket as a result of these problems, we will put this right."

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