Customer service is not exactly Ryanair’s forte – you can scour their website for an email address or telephone number and they’ll always be found wanting.
But the EU may be able to put a stop to this. Apparently, the company’s refusal to provide an email address goes against EU e-commerce rules and the company have been told to comply.
Ryanair’s response was typical. He told ThisisMoney: ‘It won't keep me awake at night because our process has worked for the past 15 – 20 years. We aim to reply to letters and correspondence within 7 days of receiving it. If we do implement an email address then it will probably just slow down the whole process.’
An hilarious excuse considering the company is dedicated to online booking. Could it be that the reason they prefer snail mail is that people are usually put off by having to write and post a letter? What do you think?