Scam alert

Some people may think that the amount British Gas charges is as though they’ve been robbed, but it turns out that real criminals are targeting British Gas customers too.

Fraudsters are sending out emails promising refunds of overpayments. The emails, which claim to be from British Gas, use headings such as 'refund notification.' They usuallt say that your annual bill has been caluclated and that you are due a refund.

But while the email carries the British Gas logo and is sent from a britishgas.co.uk address, there are signs of it not being kosher.

The Telegraph reports that one email it had received read: ‘After the last annual calculation of your gas and electricity activity, we have determined that you are eligible to receive a refund of 732.80 GBP. Please submit the refund request and allow us 5-7 days in order to process it.’

It then asks for the recipient’s full name and address, as well as a digital photograph or scan of a drivers' licence or passport. If you give this information it could be enough for the criminals to steal your identity and apply for credit cards and loans in your name.

British Gas have appealed to customers not to respond to any such email and suggest that anyone receiving what they think is a dodgy email should send a message to customernews@britishgas.co.uk (a real email address!) or call 0800 048 0505.

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