Tesco calls in police after complaints of hacked Clubcards
Tesco was the first supermarket chain that started distributing loyalty cards in 1995 and their Clubcard is now used by almost 16 million clients, but customers are now claiming that they believe that their Clubcard accounts have been hacked into, which has forced Tesco to call in the police to investigate the dozen and more claims.
According to the customers, they’ve tried logging into their Clubcard online account, only to find hundreds of pounds worth of vouchers missing, others found out through the Tesco customer service staff that vouchers were spent miles away from their home, some were unable to log into their accounts, while others were told the name on their account had beenchanged
The supermarket said it is conducting an internal investigation into a small number of incidents, - but the number seem to be definitely on the rise - while the company has already reimbursed a handful of clients, while confirming that they been reported the incidents to Action Fraud, UK's national fraud and internet crime reporting center.
A spokeswoman for Tesco, said: 'We have launched a thorough investigation into a small number of incidents and referred the matter to the police. In the meantime, we'd like to ask any customers who believe they're affected to contact us directly so that we can make sure their accounts are up to date.'
The Clubcard scheme allows shoppers to redeem discounts and other items using points generated from shopping at the supermarket and they can spend their points or exchange them for more than 600 rewards that range from discounts on holidays, visits to theme parks, experience days, health and beauty and more.
So if anyone believes they have been affected, please contact Tesco's Clubcard customer service team on 0800 591 688.