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War on Ryanfares

The excessive surcharges levied by budget airlines such as Ryanair could soon be history, as the European Commision has begun reviewing passenger rights following a deluge of complaints from the public and consumer watchdogs.

Calls for transparency in the industry have come from politicians and Which?, the consumer champion which filed a super-complaint to the Office of Fair Trading against surcharges imposed when using a credit card.

Adam Scorer, Director of External Affairs at Consumer Focus said: 'A 'one flight, one price' rule could only be welcomed by consumers. People want the price advertised to be the price they pay. Customers don't want to be confused by finding a cheap headline price only to discover hidden costs when they delve beneath the surface. Paying more to check-in bags, book a seat or pay by credit card is simply frustrating and can ultimately mislead people into paying more than they expected to.'

But in the wake of public wrath, last week Ryanair and Easyjet put up card fees, with Ryanair adding an extra £2 that it says will go towards compensation for those customers affected by flight cancellations and delays.

Which? Money editor James Daley, told the Telegraph: 'This is an incredibly cynical move by easyJet and Ryanair given that they're fully aware of our super-complaint and the OFT investigation into card surcharges. The budget airlines clearly know that the game is up for card surcharges and are trying to squeeze their customers for every last penny before the regulators step in.'

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