Water complaints sinking

Complaints about the water industry are down for the third successive year in a row, according to a consumer watchdog.

The Consumer Council for Water (CCWater) found a 4.5 percent decrease for the 2010-11 period, compared with 2009-10.

But it's not time to crack open a nice bottle of, er, water just yet – with 185,140 complaints last year, the council warned that 'some companies still have a long way to go.'

CCWater chairman Dame Yve Buckland remarked: 'It is good news for many customers that complaint levels are down and overall results look promising.

'We will continue to exert pressure on those companies who are underperforming until they match the best.

'CCWater is there to help water customers who have hit a brick wall with their complaint. In four out of five cases we step in to get the company to improve what it has done for the consumer.'

It revealed that United Utilities, serving the north-west of England, received the most complaints overall and Yorkshire Water had the biggest increase in complaints last year, with a 23 percent rise.

The companies with the most significant water complaint falls were Bristol Water (-41.6 percent), Wessex Water (down 39.3 percent) and Veolia Water Central (-35.8 percent).

Good to see that the water companies seem to have tapped into what customers want!

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