Which? wants investgation into card fees rip off

Which? wants an investigation into surging credit and debit card surcharges.

The consumer rights group is to launch a 'super-complaint' with the Office of Fair Trading against the fees, which it says are often in excess of what it costs the retailer to go through with the transaction, and are regularly sprung on the customer at the point of payment.

The charity claims that low-cost airlines are the worst offenders, with some charging a fee per passenger per leg of the journey, despite only having one transaction to process.

Debit card transactions cost retailers around £0.20 and credit card payments less than 2% of the transaction value, the group claims. But many consumers are forced to pay more.

With Ryanair, a £200 payment for a family of four's return trip should cost 20p for a debit card transaction and £4 for a credit card transaction. But by either method, Ryanair charges £20 to pay by either method.

Chief executive of Which?, Peter Vicary-Smith, said: ‘There's simply no justification for excessive card charges - paying by card should cost the consumer the same amount that it costs the retailer.

‘Companies shouldn't be using card processing costs as an excuse for boosting their profits.’

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